Our Company Policies:                 Shipping :: Payment :: Guarantee Details :: Return

Shipping Policy: We offer both Economy and Next Day shipping services. Please Note: All 2nd day and next day air orders must be placed before 4:30 PM EST, otherwise it will be shipped the next business day. All orders placed on Friday after 12:30 PM EST for 2nd day or next day air will be shipped on Monday. Ground: Standard delivery for most items is about 3-7 business days (conditioned to state location). UPS Ground delivery is about $5.00 (depending on package destination). Second Day Air: Second day delivery is about $8.00 (depending on package destination). Scheduled delivery is the second business day. Next Day: Overnight delivery is about $22.00(depending on package destination). Scheduled delivery is the next business morning. Economy We offer a special promotion for larger orders. Shipping is free for all orders over $100. Sales Tax New York State law requires us to charge sales tax on all orders sent within New York State. If you are a reseller, you must fax us your reseller certificate from the State of New York and you will not be charged any sales tax. Back to top Paying by Credit Card and Money Orders: We accept Visa, MasterCard, Discover, American Express and Money Orders. Feel free to safely enter the whole credit card number, since the GlobeCell.com Safe Shopping Guarantee protects you while you shop. You never have to worry about credit card safety. GlobeCell.com uses secure server software (SSL), which is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all personal information so that it cannot be read as the information travels over the Internet. To provide you with an additional layer of security, all credit card numbers are stored on a computer that is not connected to the Internet. After you type, fax or call it in, your complete credit card number is transferred to the secure machine across a proprietary one-way interface. This computer is not accessible by network or modem, and the number is not stored anywhere else. Still don't want to use your credit card on the Internet? No problem. Simply fill out our order form online. Enter only your card's last five digits and its expiration date, and click "Submit". We will call you within 3 hours and get the rest of your information. (If you order after business hours, we will call you the next business morning.) Or you can print out the Order Form and fax it in to us at (866) 969-3637. Paying By Purchase Order: We do accept Purchase Order from Government organizations or schools. Back to top Guarantee Details: 1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable, GlobeCell.com will cover the entire liability, up to the full $50.00. GlobeCell.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at GlobeCell.com while using the secure server. 2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Back to top Return policy: Our return policy is simple. Within 30 days of purchase, you may return any item in its original package for an exchange or refund. Please note that the customer is responsible for all S&H charges incurred for returning any products. Simply ship back your package to: Returns Department GlobeCell.com 218 Penn Street Brooklyn, NY 11211 USA You must include the original invoice with the items you are returning. Make sure to specify on the invoice the reason for return and if you are looking for an exchange or refund. If you choose to have your items exchanged, please note the exact item you are looking for. Please be advised that after you receive your exchange you cannot return it any longer. Our Return Center will process your refund in the same form of payment originally used for purchase. You can expect a replacement or refund within 7 to 10 business days of our receiving your return. Restocking/Discarding Fees - All Faceplates and housings are inspected for quality assurance before packaging and rechecked prior to shipping at our facility. This procedure generates a 99% faultless product. Therefore any faceplate or housing that is returned for a refund or replacement, which is damaged in any fashion will be charged a 20% housing discard fee. No returns will be accepted on software Back to top Problems, Questions, Suggestions? If you have any problems with your order, please don't hesitate to contact us. E-mail: orders@globecell.com Toll Free: (866) 969-3637 Fax: (530) 326-9300 Business Hours To better serve you, GlobeCell.com Customer Service Representatives are available to assist you at: 1-866-969-3637, Monday - Thursday 9 AM to 6 PM EST, Friday, 9 AM to 1 PM EST. Back to top